Returns and Refunds

Eligibility for Returns:

You may return items purchased from Mentomart within [X] days of receiving your order, provided the following conditions are met:

• The item is unused, undamaged, and in its original condition.
• The item is in its original packaging, if applicable.
• A proof of purchase or order number is provided.

Non-returnable Items:

The following items are non-returnable and non-refundable:

• Custom or personalized orders (e.g., custom steel sizes, tailored boxes).
• Items that have been used or altered.
• Perishable goods or items that expire (e.g., cotton products).
• Damaged items caused by improper handling, misuse, or accidents after delivery.

How to Return an Item

• Contact Us:Reach out to our customer service team at [Insert Contact Information] or by email at [Insert Email Address] with your order number, item details, and reason for return.
• Return Authorization:Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
• Package the Item: Carefully package the item to ensure it is returned in its original condition. Use the original packaging if possible.
• Ship the Item: Send the item to the provided return address. You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original payment method.

Refund Processing Time:

Refunds may take [X] business days to process, depending on your bank or payment provider. Please allow additional time for the refund to appear in your account.

Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us within [X] days of receiving your order. Exchanges are subject to availability. If the exchange is for an item of different value, we will process the payment difference.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt. We may request photos of the damage and any relevant details to process your return or replacement. In cases of defective or incorrect items, Mentomart will cover the cost of return shipping.

Shipping Costs

Return shipping costs are generally the responsibility of the customer, except in cases where the return is due to a damaged or incorrect item. Mentomart will provide a prepaid return shipping label in the event of an error on our part.

Final Sale Items

Return shipping costs are generally the responsibility of the customer, except in cases where the return is due to a damaged or incorrect item. Mentomart will provide a prepaid return shipping label in the event of an error on our part.